Please note: once you’ve emailed us, your return must be received back with us within 14 days to be eligible for a refund.
We can offer a refund on all items returned within 14 days and can offer a full refund of the cost of goods back to your method of payment.
Returns must be clearly labelled inside the package with your order number, name and action required. Please note, we do not offer exchanges.
How long do I have to return?
You have 14 days from receiving your item to file a return (via email) and then 14 days from filing to return the goods to Fit Boutique. Anything received after this time may be rejected and returned to the sender at cost.
Are returns free?
All return costs are paid by the customer unless agreed with Fit Boutique Ltd that it is a faulty return.
How long will my return take to process?
You can expect your refund within 28 days from the date we receive your returned item(s). Please do not chase our returns department daily after posting your item back, once received we will update our returns management system which will email you to notify you that the item has been received, it then has to go through a chain of departments before the accounts team issue the refunds so please note this can take up to 2 weeks. If you have not heard anything within 2 weeks of sending to us please email email@example.com and we will look into this further for you. All return costs are paid by the customer unless agreed with Fit Boutique Ltd that it is a faulty return.
Please note chasing up the items via email will not speed up the transaction, if you have not heard from us within 28 days then please feel free to email us.
What is not eligible for a refund to the original method paid?
International customers: If a parcel is refused by the customer and returned due to non-payment of import duties, this will be at the cost of the customer. If you wish to have the item resent Fit Boutique Ltd reserves the right to charge another shipping fee to resend. Please note all taxes are to be paid by the customer, Fit Boutique Ltd is not responsible for paying these. Refunds will only be issued once the item is back at our premises.
Please note prior to ordering we do not offer exchanges and all return postage is paid for by the customer. Should a different size be needed this can be reordered through the website. Please note that any discount codes used at the point of original order will not be honoured if returning items, a full refund for the value of the order will be issued but the code will be forfeited so please bear this in mind when ordering on sale days.
Please note we cannot be held responsible for losses of items returned back to us using a non tracked service.
Fit Boutique cannot be held responsible for damage caused by the consumer, this includes rips, tears, fraying or any other damage that is not deemed as a manufacturing fault.
Should you be offered a partial refund for a minor fault, acceptance of this states that you are happy to keep the item in its current state and that any warranty period is void, the item will be deemed non-returnable.
If an incorrect product was received in error please drop us an email to let us know. We’ll then ask for you to send it back to us and will reimburse postage costs up to £3.50. Please note any special postage services that are deemed above and beyond the necessary services will be at cost to the customer.