Returns

Please email us with your order number and the reason for your return.

Please note: once you’ve emailed us, your return must be received back with us within 14 days to be eligible for a refund.

Standard returns terms

We can offer a refund on all items returned within 14 days and can offer a full refund of the cost of goods back to your method of payment.

Returns must be clearly labelled inside the package with your order number, name and action required. Please note, we do not offer exchanges.

Returns process:

• Email us with the order number, your name and the email address that was used to place the order.
• We will reply via email confirming the address to send your return back to.
• Package your item with paperwork inside so that we can identify it and take it to the post office. Remember to obtain proof of postage as we are unable to take responsibility for lost parcels that do not reach us. Return postage is payable by the customer.
• Await your refund. This will be issued within 14 days of receipt (up to 28 in peak periods). Please note chasing our customer service team will not speed up the process, if we have received it and you have completed all relevant forms, please rest assured that your refund will be issued within the allocated time frame. 

How long do I have to return?

You have 14 days from receiving your item to file a return (via email) and then 14 days from filing to return the goods to Fit Boutique. Anything received after this time may be rejected and returned to the sender at cost.

Are returns free?

All return costs are paid by the customer unless agreed with Fit Boutique Ltd that it is a faulty return.

How long will my return take to process?

You can expect your refund within 28 days from the date we receive your returned item(s). Please do not chase our returns department daily after posting your item back, once received we will update our returns management system which will email you to notify you that the item has been received, it then has to go through a chain of departments before the accounts team issue the refunds so please note this can take up to 2 weeks. If you have not heard anything within 2 weeks of sending to us please email info@fitboutique.co.uk and we will look into this further for you. All return costs are paid by the customer unless agreed with Fit Boutique Ltd that it is a faulty return.

Please note chasing up the items via email will not speed up the transaction, if you have not heard from us within 28 days then please feel free to email us.

What is not eligible for a refund to the original method paid?

• Items received after 14 days will only be issued with a credit voucher code, please ensure you allow enough time when posting back as any items received after 14 days will automatically be issued a voucher code to redeem off of your next purchase.
• If the items are received after 28 days we cannot offer any refund on the item. If you would like the items returned to you this will be at your cost.
• Items must be packaged in original bags with labels attached, we cannot offer any refunds if labels have been removed.
• Items that smell of smoke or animals may be rejected and returned to the sender.
• Any items that have been modified, dyed or taken up etc cannot be returned. 
• If the items show signs of being worn this will not be refunded and can be returned to you at your cost.
• If an item has been damaged through misuse and reported as faulty we reserve the right to refuse a refund.
• If an item is returned to us from the post office due to not being collected, we are able to return the goods but this will be chargeable.

International customers

International customers: If a parcel is refused by the customer and returned due to non-payment of import duties, this will be at the cost of the customer. If you wish to have the item resent Fit Boutique Ltd reserves the right to charge another shipping fee to resend. Please note all taxes are to be paid by the customer, Fit Boutique Ltd is not responsible for paying these. Refunds will only be issued once the item is back at our premises.

Exchanges

Please note prior to ordering we do not offer exchanges and all return postage is paid for by the customer. Should a different size be needed this can be reordered through the website. Please note that any discount codes used at the point of original order will not be honoured if returning items, a full refund for the value of the order will be issued but the code will be forfeited so please bear this in mind when ordering on sale days. 

Items not received 

Please note we cannot be held responsible for losses of items returned back to us using a non tracked service.

Consumer damaged goods

Fit Boutique cannot be held responsible for damage caused by the consumer, this includes rips, tears, fraying or any other damage that is not deemed as a manufacturing fault.

Partial refunds for faults

Should you be offered a partial refund for a minor fault, acceptance of this states that you are happy to keep the item in its current state and that any warranty period is void, the item will be deemed non-returnable.

Incorrect items received

If an incorrect product was received in error please drop us an email to let us know. We’ll then ask for you to send it back to us and will reimburse postage costs up to £3.50. Please note any special postage services that are deemed above and beyond the necessary services will be at cost to the customer.

Faulty items

• Please note that any faulty items have to be pre-approved by customer services prior to returning.
• If the item is faulty we are happy to offer a replacement (please inform us of any faults as soon as possible).
• This must be reported within the first 28 days of receiving items and no refund or exchange can be offered on items outside of this time period.
• Any manufacturing faults are usually evident within the first 28 days so anything beyond that can only be classed as general wear and tear.
• If you have a faulty item Fit Boutique Ltd will reimburse postage costs up to £3.50 for returned items. Please note any special postage services that are deemed above and beyond the necessary services will be at cost to the customer.

If you have any questions please drop us an email: info@fitboutique.co.uk